When creating a customer account with us, you must provide accurate and complete information as indicated. Please ensure that all information entered is true, accurate, current and complete in all respects. It is your responsibility to keep your account password secure. In the event of any breach of security or unauthorised use of your account, please contact Common Muse immediately. Common Muse will not be liable for any of your losses due to any unauthorised use of your account.
Your order is complete when we have dispatched your order. We will not have any direct control over its mailing process and cannot accept any responsibility for your order arriving later than anticipated. In the rare occurrence that your order is damaged or lost in the mailing process, we will take each case into deliberation and proceed further with investigation.
All merchandise is sold on a first pay basis and is subject to availability. Please note that before your order’s completion, there may be changes in your order due to factors such as stock discrepancies and unavailability. Items in your shopping cart are not secure until order payment is successfully processed, and may be purchased by other customers.
All prices stated on our website are in Singapore Dollar (SGD) by default. For easy shopping, you can select your preferred currency at the top left corner of our website. During check-out, payments will still be processed in SGD.
Duties, Taxes & Customs Fees
Prices stated on our website are inclusive of local taxes. For International customers purchasing from other countries outside of Singapore, please note that any additional duties, taxes or customs fees in regard to your purchase are to be held responsible by the customer.
Please take note of the waiting time and estimated date of arrival for the pre-ordered stocks. This information is clearly stated in the item’s description. In the event that the stock arrival is delayed for more than 10 days from the stipulated estimated date, Common Muse will offer the option of a full refund to participating customers. Pre-order purchases must be paid in full at the time of purchase and no cancellations or changes will be allowed. Common Muse reserves the right to cancel any pre-orders due to unforeseen circumstances. Participating customers will be notified as soon as possible in the event of such cancellations.
Goods are classified as faulty if they are received damaged or if there is a manufacturing fault. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please note that we can only replace it for the same product, subject to availability.
We put in the extra effort to display the colours of our products as accurately as possible. Due to studio lighting, colours may appear to be slightly different. Please note that colours may also appear differently due to the calibration of your computer monitor.